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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13740
Experience:  E-Reader Expert
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Tried to get help on 8/10/16 but was unable to sign on. Was

Customer Question

Tried to get help on 8/10/16 but was unable to sign on. Was told that the new password ***** was issued was already in use. I have two kindles that will not respond. I gave my name, cell number and credit card number, but still have not heard from anyone.
Submitted: 3 months ago.
Category: E-Readers
Expert:  info tech replied 3 months ago.

Hello

Welcome

Sorry for your trouble have you tried resetting the kindle?

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you , the rating bar of stars is usually at the top of the page thanks again

Regards

Anthony

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