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MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3187
Experience:  Electronics engineer,2yrs+exp as circuit analyst.
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I have a 3G small Kindle that I bought in 2011. I haven't

Customer Question

I have a 3G small Kindle that I bought in 2011. I haven't used it for a while. It would not recharge. I found out that this has happened to someone else also.
Submitted: 7 months ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 7 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Do you see any indication that it's charging?

Or it's completely dead.

Customer: replied 7 months ago.
No.
Customer: replied 7 months ago.
It is completely dead. Have tried to charge for several days and it does not charge.
Expert:  MD.SADIQUE replied 7 months ago.

For how long it was left unused.

Customer: replied 7 months ago.
About 6 months
Expert:  MD.SADIQUE replied 7 months ago.

It verifies the battery has died and needs replacement.

Expert:  MD.SADIQUE replied 7 months ago.

The only option left is to replace the battery.For that you have to send it to Amazon because amazon directly supports and services the Kindle. You'll need to call them, and obtain an RA# ***** to sending it. In some cases, Amazon will not repair the Kindle and instead will offer a refurbished one at a lesser cost. Here is the link for Kindle Service and Warranty information along with their phone number.

http://www.amazon.com/gp/help/customer/display.html/ref=hp_kland_faq_warserv?nodeId=200144510&/lwarranty

Customer: replied 7 months ago.
Thank you for your help.
Expert:  MD.SADIQUE replied 7 months ago.

Is there anything else I can help you with?

Please take a moment to rate my service by clicking on one of the stars at the top > then click Submit.