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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 14392
Experience:  Years of experience and education.
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I have a Kindle PaperWhite It will come on and let me swipe

Customer Question

I have a Kindle PaperWhite It will come on and let me swipe the first page then shows me only a white page and will not let me go to the top and find icon to go to home
Submitted: 3 months ago.
Category: E-Readers
Expert:  Jason Jones replied 3 months ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.
In your case, you will be best off by resetting the Kindle Paperwhite to it's factory default, which will erase everything on the Kindle, including the problem. After it is reset, simply configure it the same way you did when you first purchased it.

Please, follow the instructions below to reset the Kindle:

- Tap Menu→Settings.

- Tap Menu→Reset Device.

- When you see the warning, tap Yes.

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Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at ohe following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

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