I'm sorry about the issue. What's the model of your device?
Is it currently connected to Wi-Fi / wireless?
Please reply at the box below. Thank you,
Please press and hold the Power on / off button on your kindle for about 30 seconds, then turn it back on, then go to the wi-fi setting on the kindle and check. Please let me know. Thank you,
Please go to Wi-Fi Networks, then tap on your wireless network name, then tap on the Forget option, then tap on your network name again, and connect, then check. Please let me know. Thank you,
How many wireless network name(s) of yours do you see? What's the network name did you connect to?
Are you able to browse / search for (new) books on the kindle?
Please let me know. Thank you,
Thank you. Please disconnect the power cord(s) from your internet modem / router device(s) for a couple of minutes, then re-connect
, then wait a few minutes, and make sure the kindle is still connected to your wi-fi / wireless network name in Wi-Fi Network settings, and check.
- If that does not work, please click on the Amazon website below:
, and sign in your Amazon account if prompted
, then click on the Action icon / option of the new book you've purchased, then click on the Deliver option, then select your Kindle device, then click on Deliver and check.
Please reply at the box below to continue. Thank you,
- If needed, are you able to read your new book (on a computer or tablet or smartphone) at the Amazon website below:
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
How is it going? Do you still need help with the kindle issue and/or with anything else?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,