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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35274
Experience:  Troubleshoot issues with E-readers.
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I've just found an old kindle fire - cannot remember the

Customer Question

i've just found an old kindle fire - cannot remember the password ***** it - how do I reset it - there is nothing on it but books so I'm not concerned about saving anyhting
JA: How long has this been going on?
Customer: I just found the kindle yesterday!
JA: What troubleshooting have you tried?
Customer: I have turned it on - swiped down - tried to go to settings but it went to password *****
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: don't think so - thanks
Submitted: 4 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 4 months ago.

Hi,

I'm sorry about the issue. If you enter the wrong password (enter 10 characters each time) for 5 times, does it give you any option?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
it says i can use my amazon password
Expert:  Viet - E-reader Tech replied 4 months ago.

Thank you. If you do not have your Amazon account password, then please reset your Amazon account password ***** the Amazon website below:

http://www.amazon.com/password

Please reply at the box below to continue. Thank you,

Customer: replied 4 months ago.
Got it - thanks - did it myself
Expert:  Viet - E-reader Tech replied 4 months ago.

You're welcome. Great. Do you mean you have remembered your Amazon account password?

- Do you need help with anything else on your Kindle Fire and/or with any other issue?

Please reply at the box below. Thank you.