How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

My kindle 3 has stopped working it appears to be dead. what

Customer Question

my kindle 3 has stopped working it appears to be dead. what do I do?
Submitted: 2 months ago.
Category: E-Readers
Expert:  GeekGal replied 2 months ago.

Hi there Beverly. My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. I'll need to ask a few questions in order to best help you. Does the new Kindle by any chance use the same charger as the old Kindle? If so, have you tried charging the old Kindle with the new charger?

Expert:  GeekGal replied 2 months ago.

I can try to help you with both the old Kindle and the new Kindle. Please let me know if the new charging cable fits the old Kindle. If so, please plug it in and allow it to charge while we work on getting the newer one working properly. Are you able to sign in to your Amazon account at