Ask an E-Readers Question, Get an Answer ASAP!
Hi there Beverly. My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. I'll need to ask a few questions in order to best help you. Does the new Kindle by any chance use the same charger as the old Kindle? If so, have you tried charging the old Kindle with the new charger?
I can try to help you with both the old Kindle and the new Kindle. Please let me know if the new charging cable fits the old Kindle. If so, please plug it in and allow it to charge while we work on getting the newer one working properly. Are you able to sign in to your Amazon account at www.amazon.com/myk?