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Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I think that the first thing to try in this sort of case is, to reset your Kindle. A soft reset, that will not wipe you Kindle of data, would be the first type of reset to try.
Have you tried this?
Would you like instructions on how to do so?
If so, please use the Reply To Expert function to let me know. Thanks.
OK. Here's the procedure... but first, tell me please, what model of Kindle is yours?
Good to hear that. Thank you for asking your question here at JustAnswer.com.