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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9525
Experience:  E-Reader Technician
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Just brought a new nook yesterday and I am having

Customer Question

Just brought a new nook yesterday and I am having authentication problems. I am using a verizon hot spot for my internet. My WIFI address is 78:45:61:cd:76:f6
Submitted: 8 months ago.
Category: E-Readers
Expert:  Randy Boman replied 8 months ago.

Hi Gloria,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Does the wifi hotspot network name appear in the list of available networks on the Nook?

Customer: replied 8 months ago.
it does
Expert:  Randy Boman replied 8 months ago.

Okay, does it ask for the wifi hotspot password?

Customer: replied 8 months ago.
it did and I entered it. The message says the strength is good and it gives a security number and when I say connect it keeps saying the their is a authentication problem.
Expert:  Randy Boman replied 8 months ago.

Try this please.When entering your password, check Show Password to ensure you are entering the correct password ***** your Wi-Fi connection. If that fails double check the wifi password ***** another device. Let me know the results please.

Expert:  Randy Boman replied 8 months ago.

Did that work for you?

Customer: replied 8 months ago.
I figured it out myself. Guess I didn't need any help. Expensive text. Good bye
Expert:  Randy Boman replied 8 months ago.

Okay, I am glad to hear that you got it worked out.

Expert:  Randy Boman replied 8 months ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.