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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 16024
Experience:  E-reader expert
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My Kindle will not boot up also trouble charging battern

Customer Question

My Kindle will not boot up also trouble charging battern Logo "Kindle Fire" shows up, but cannot do anything else...then goes off.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Josh replied 3 months ago.

Hi Joanne,

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle