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Thomas, Technician
Category: E-Readers
Satisfied Customers: 1857
Experience:  Kindle Expert and PC Technician
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My wi-fi network had been changed and I do not remember the

Customer Question

My wi-fi network had been changed and I do not remember the password ***** I can set up my new kindle.
Submitted: 10 months ago.
Category: E-Readers
Expert:  Thomas replied 10 months ago.

Hi! My name is ***** ***** I'm happy to help!

Sorry to see you are having issues with your Kindle. The password ***** on the settings on your wireless router, so I have no access too it. Typically there is a sticker on the bottom of your wireless router that has the password ***** it. It may be called 'password', 'passkey' 'passphrase', etc. Can you find this?

Customer: replied 10 months ago.
Expert:  Thomas replied 10 months ago.

Ok, when you kindle asks for the wireless password, this is the one you provide. Does this work? If not, what exactly is the error you are given?