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Thomas, Technician
Category: E-Readers
Satisfied Customers: 1847
Experience:  Kindle Expert and PC Technician
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My wi-fi network had been changed and I do not remember the

Customer Question

My wi-fi network had been changed and I do not remember the password ***** I can set up my new kindle.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Thomas replied 2 months ago.

Hi! My name is ***** ***** I'm happy to help!

Sorry to see you are having issues with your Kindle. The password ***** on the settings on your wireless router, so I have no access too it. Typically there is a sticker on the bottom of your wireless router that has the password ***** it. It may be called 'password', 'passkey' 'passphrase', etc. Can you find this?

Customer: replied 2 months ago.
Expert:  Thomas replied 2 months ago.

Ok, when you kindle asks for the wireless password, this is the one you provide. Does this work? If not, what exactly is the error you are given?