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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 17118
Experience:  E-reader expert
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The bottom half of my Kindle screen is black - no picture -

Customer Question

The bottom half of my Kindle screen is black - no picture - on any page. ??
Submitted: 7 months ago.
Category: E-Readers
Expert:  Josh replied 7 months ago.

Hi Shirley,

Please plug in your Kindle for 5 minutes then hold down the power button for 45seconds while it is plugged in until the Kindle reboots. It can take 2-3minutes for the complete reboot process.

If that does not work then please let me know when you purchased the Kindle

Expert:  Josh replied 7 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 7 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.