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Thomas, Technician
Category: E-Readers
Satisfied Customers: 1847
Experience:  Kindle Expert and PC Technician
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My kobo seems stuck in 'sleeping' I had it attached to the

Customer Question

my kobo seems stuck in 'sleeping'
JA: How long has this been going on?
Customer: I had it attached to the power to fire the battery up. Battery is now 100% but kobo stays asleep
JA: What troubleshooting have you tried?
Customer: Tried to switch slider at top to turn it on, and the light but neither works
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No that would be great
Submitted: 2 months ago.
Category: E-Readers
Expert:  Thomas replied 2 months ago.

Hello! My name is ***** ***** I'm happy to help!

I'm sorry you are having problems with your reader. Try to slide and hold the switch for 30 seconds. Try with with the charger connected, and if it doesn't work try it without. Let me know if you have any luck.