Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you.Let's try sliding the power button to the right (or pressing the power button) and hold it for 10 seconds. Your eReader should turn off. Let me know what happens when it turns back on.
Please give this a try and let me know how it works for you. If this solves the problem., would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't work, there are several other things that we can do to troubleshoot.