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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30132
Experience:  Avid repairer and trouble shooter of E-Readers
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My kobo reader wont charge and screen has turned, about

Customer Question

my kobo reader wont charge and screen has turned white
JA: How long has this been going on?
Customer: about 20minutes
JA: What troubleshooting have you tried?
Customer: theres a hole I presed at the back of the kobo but makes no difference
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thanks
Submitted: 2 months ago.
Category: E-Readers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the kobo and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kobo.

Let me know the results please

Thank you

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