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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9617
Experience:  E-Reader Technician
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My nook shows me that I purchased the new Graham novel due

Customer Question

My nook shows me that I purchased the new Heather Graham novel due out on May 24 but I can't get it. I am on WI/FI and not on airplane mode. What else could it be.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Randy Boman replied 11 months ago.

Hi,

My name is ***** ***** nook professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try this please,

Press and hold the power button for 20 seconds, then release the power button. Then let the nook power back on. Wait for 3 minutes, Then check to see if the book has synced.