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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20567
Experience:  Nook, kindle & ipad expert
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Nook will not connect to Wi-Fi. Never happened before. list

Customer Question

nook will not connect to Wi-Fi. Never happened before. list of sites no longer shows the one we use. Only appears on this unit
Submitted: 4 months ago.
Category: E-Readers
Expert:  Nathan replied 4 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the nook. This is done by pressing/sliding and holding the power button for 30+ seconds, then release. Give the nook about a minute to start back up, and let me know if the problem persists, we can then try some further steps. I would recommend you reboot your router as well by unplugging power to it for 60+ seconds.

Thanks,

Nathan

Expert:  Nathan replied 4 months ago.

Do you need more help with this?