I will be the person helping you today.
I would like to offer my support in the way of a Secure Remote Assistance session. In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.
As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.
If you wish to choose the first option, please let me know so we can begin. If you wish to choose the remote session offer, click the Accept this Offer button for Secure Remote Assistance.
Okay. Have you ran the Kobo Desktop app in compatibility mode?
Which version of Windows are you running?
When is the last time that it worked correctly?
Thank you for the update. Please, run the application in compatibility mode for Windows 7 and report back with your results.
Okay, without seeing the problem with my own eyes via the remote, there is nothing else that I can do. Are you still against me remoting in and fixing this for you? If so, that is okay; however, I will need to opt out of the task and allow someone else to continue.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hi there and welcome
As a test, can you right click on your desktop and choose Display Settings, then Advance.
Increase the screen resolution and then try the program
If it does not work, try decreasing the resolution
Let me know the results please.
DO you have another computer to try this on?
No, it is happening with other computers its the reader at fault, the software works fine.
It may also be your account, as a test, make a new account here
Tell me if it works with the new account please
ok, thank you