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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30119
Experience:  Avid repairer and trouble shooter of E-Readers
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I cannot purchase any books on my Kindle touch. Recently

Customer Question

Hello, I cannot purchase any books on my Kindle touch. Recently acquired a new Wi-Fi router and that is when the problem started. Can you help me?
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Hi there and welcome

You will need to connect the Kindle to your wifi network

To see the available networks, tap on "Menu" again, now "Settings" and then on "Wi-Fi Networks."

If this is the first time connecting to the local wireless network, the device with take a moment to scan and access the available wireless networks.

Tap on the desired network.

Enter the password ***** once connected you should be able to purchase books again

Let me know the results please

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