How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I am trying to purchase a book and had to update my credit

Customer Question

I am trying to purchase a book and had to update my credit card info. I pressed confirm and it won't let me in?
Submitted: 10 months ago.
Category: E-Readers
Expert:  Aric replied 10 months ago.

Hello, What device are you referring to here today- a Kindle?

Customer: replied 10 months ago.
Expert:  Aric replied 10 months ago.

Which model Nook do you have?

Also where did you try updating your CC info- on the Nook itself?

Customer: replied 10 months ago.
I did try to update on my nook. I buy books using my Nook all the time.
Expert:  Aric replied 10 months ago.

Okay I didn't ask how often you bought books, I asked the model and where you updated. So you updated on the Nook. What exactly do you see on your screen and WHICH Nook do you have?

Customer: replied 10 months ago.
How do I find my model number?
Expert:  Cory replied 10 months ago.

Welcome, I am Cory.

To find the model number, please go to Settings, then tap Device Info, then tap About your nook.

Once you have that info, we will continue.

Customer: replied 10 months ago.
Thanks for not helping me at all Aric!! You sounded very condescending in your response to me! I wish I could contact your supervisor. Thanks for nothing! Forget it Cory, I'll try to fix it myself!
Expert:  Cory replied 10 months ago.

I don't mind helping you and I am sorry you had that issue with the previous expert.