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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31331
Experience:  Avid repairer and trouble shooter of E-Readers
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Ordered books have not come up on my kindle. Received

Customer Question

Ordered books have not come up on my kindle. Received confirmation # ***** no books.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access your books.

Let me know the results please

Thank you

Customer: replied 4 months ago.
Did what you asked. Books did not come up, only last book read.
Expert:  Richard replied 4 months ago.

Which model Kindle do you have?

Customer: replied 4 months ago.
It says CE0700 on back
Expert:  Richard replied 4 months ago.

ok, make sure it is connected to wifi

  1. Tap Menu→Settings.
  2. From the same screen, tap Wi-Fi Networks.
  3. If Wi-Fi is not turned on, you will get a message asking if it should be turned on.
  4. Then tap your wifi network, and connect to it.

Are you able to do this?

Customer: replied 4 months ago.
Is connected to computer. Comes up on screen of kindle: If you want to read or shop on your Kindle while continuing to charge over USB, please keep the USB cable attached, but eject your Kindle from your computer. Does not show menu of settings. I'm not very computer savvy so I'm not sure what to do,
Expert:  Richard replied 4 months ago.

Ok, disconnect the cable from the computer

Then do the instructions I gave you please

I repeated below

  1. Tap Menu→Settings.
  2. From the same screen, tap Wi-Fi Networks.
  3. If Wi-Fi is not turned on, you will get a message asking if it should be turned on.
  4. Then tap your wifi network, and connect to it.

Are you able to do this?

Customer: replied 4 months ago.
Four Wi-Fi networks come up - Our WiFi, dewan4, HOME-24F2, HP-PRINT-9C ????
Expert:  Richard replied 4 months ago.

ok, press on your wifi network and connect to it please

Customer: replied 4 months ago.
Now it's asking for password. Do they mean my computer password?
Expert:  Richard replied 4 months ago.

No, your wifi password, you set for your wireless network.

Customer: replied 4 months ago.
When I log on to my computer my password ***** ***** Is that the wifi password?
Expert:  Richard replied 4 months ago.

No, its the wifi you use to connect to your wireless network

Expert:  Richard replied 4 months ago.

is it easier if I call you and step you through this?

Customer: replied 4 months ago.
o,k, but I have difficulty hearing on the phone and it is not in the same room as my computer, You can try.(###) ###-####
Expert:  Richard replied 4 months ago.

you need to accept the offer first please

Expert:  Richard replied 4 months ago.

how did you go with the instructions?