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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9265
Experience:  E-Reader Technician
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Touch screen will not respond even after holding button

Customer Question

touch screen will not respond even after holding button for 40 seconds and reloading
Submitted: 4 months ago.
Category: E-Readers
Expert:  Randy Boman replied 4 months ago.

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot using a force reset method while USB charging. If this fails then there is an hardware issue on the device that software troubleshooting can't resolve. Try these steps please>Connect the usb charger to the kindle and a wall outlet charger. Then Slide or press and hold the power switch for 40 second, then release.If that fails wait 15 minutes while still connected to the charger, then press and hold the power switch for 40 seconds, then release.. If that fails and you are sure that the charger is working properly then that means the kindle has a hardware failure.
Usually the cost to repair is too much and the best option is to purchase a new or refurbished kindle which is a good value,

You can read the books from another device or computer while you are getting the kindle replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.

Please let me know if this does not work for you, or if you need any other assistance.
Please take a moment to rate my service positively.

Thank you very much!

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