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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle will not download books I have purchased

Customer Question

my kindle will not download books I have purchased
Submitted: 4 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Is the kindle asking for the wi-fi / wireless password?

What's the exact error or message?

Are you able to check / confirm your wi-fi / wireless password ***** key?

What's the model of your new modem?

Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?

Please reply at the box below. Thank you.