I'm sorry about the issue. What's the model of your new kindle?
What happens when you try to shop / buy a book on your new kindle now? Is there any error or message?
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If needed, press and hold the power on / off button on your new kindle for about 30 seconds, then turn it back on and check. If needed, try the above steps again on your new kindle.
- Note: If you have forgotten your Amazon account password, then you can reset it at the Amazon website below:
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How is it going? Do you still need help with this issue or with anything else?
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