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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle is unable to connect with wi-fi, it is a new

Customer Question

my kindle is unable to connect with wi-fi, it is a new kindle and I have tried several different locations and come up with not able to connect with wifi. What should I do
JA: How long has this been going on?
Customer: I just bought it
JA: What troubleshooting have you tried?
Customer: not sure what that would be
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no thank you!
Submitted: 4 months ago.
Category: E-Readers
Expert:  Jason Jones replied 4 months ago.

Hello,

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason