How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

My Kindle will not connect to Wi-Fi I have turned off

Customer Question

My Kindle will not connect to Wi-Fi I have turned off aeroplane mode the networks come up but cannot connect. I have also tried manually but still no luck, the Wi-Fi symbol does not show next to the battery symbol
Bill james
Submitted: 3 months ago.
Category: E-Readers
Expert:  Cris replied 3 months ago.

Hi, thanks for using I am Cris.

When you try to connect what happens? Does it say authentication failed or any message?

Customer: replied 3 months ago.
Your Kindle is unable to connect to the Wi-Fi network Press set Up to enter password ***** or to set up network Manually.I have done this with the same resultBill
Expert:  Cris replied 3 months ago.

Are you sure you have the correct password?

Can you tell me what type of router you have?

Customer: replied 3 months ago.
As I am in a Hotel I am unsure of the router and yes I have the correct password
Customer: replied 3 months ago.
I did use the same system a few days ago and it worked
Expert:  Cris replied 3 months ago.

OK, please do a restart of your device.

Press and hold the power button for 20 seconds. Then device will shut off then turn it back on and try it again. Let me know the outcome.

Customer: replied 3 months ago.
Did that Chris the restart took some time as it went through the process but same result. Do these machines have a "Life" and is mine coming to the end?Bill
Expert:  Cris replied 3 months ago.

They usually last a couple of years however it doesn't seem that is the issue with yours. It could be a network issue between your device and the wireless router.

Is there only 1 WiFI network there?