I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
Are you still with me? What is the brand and model name of your wireless modem/router? You may type your response below and click the Send button.
You wish to close this task? If you wish, I can remote into your system at no extra cost and fix this for you.