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I can check on this for you with a Secure Remote Session if you need me to.
You may have to uninstall the Kindle in the Device Manager and then re-attach the Kindle to get it to work.
Follow these steps please.1. Have your PC on and your Kindle attached via the USB cable2. Go to the Start menu and select/open the Control Panel3. In the control panel, select System4. When the System panel opens, select Device Manager option on the left side of the panel5. When the Device Manager opens, look for the listing "Portable Devices". This is where your Kindle should be listed.6. If the triangle to the left of "Portable Devices" is pointing right, click the triangle to open the listings in "Portable Devices"7. If you see "Kindle" with an exclamation point inside a yellow triangle, then your Kindle driver isn't working properly. If you see "Kindle" just by itself, then the driver is working correctly and you're having another issue. It might be your Fire itself. (If you don't see anything, then I'm guessing Windows didn't even install a driver for your Kindle and you'll have to try and find one to install).8. Assuming you see that warning symbol next to "Kindle", right mouse button click on "Kindle" and a menu will open up. You should see an option "Uninstall". Select this option and confirm you want to uninstall the driver by clicking OK.9. After the driver is uninstalled, disconnect and then reconnect the USB cable from/to your Kindle Fire. Windows should reinstall the driver and it should be working now.
Okay, click on the arrow to the left of Drives or Disk drives in device Mgr please.
Okay, does it work now?
Your Kindle appears in the same location on your computer that external USB drives appear.
Follow these steps please>CLICK HERE<
Hi there. Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this if you still need assistance. If you'd like, I can connect to your computer and fix the problem while you watch at no additional charge. If you'd like for me to do that, please let me know and I will provide instructions.
ok. I understand. Unfortunately, I don't think I'll be able to troubleshoot without remotely connecting. I'll opt out to see if perhaps another expert has other ideas.