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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37182
Experience:  Troubleshoot issues with E-readers.
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Light stays on couple of seconds, then flickers and then

Customer Question

Green light stays on for a couple of seconds, then flickers and then shuts off.
JA: How long has this been going on?
Customer: it just started
JA: What troubleshooting have you tried?
Customer: I don't know what to try
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the eReader Specialist about your situation and then connect you two.
Submitted: 11 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the power on / off button / switch on the device for about 45 seconds, then turn it back on and check.

- If needed, charge the device and try the above step again while it's being charged.

- If that does not work, what's the model of your device?

Please reply at the box below to continue. Thank you.

Expert:  Viet - E-reader Tech replied 11 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,