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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35231
Experience:  Troubleshoot issues with E-readers.
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My kindle does not work anymore. Cannot get the games. Any

Customer Question

My kindle does not work anymore. Cannot get the games. Any suggestions.? It says Kindle Store encountered an unexpected error. Help, I miss my game. Thanks, ***** *****
Submitted: 5 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the model of your kindle?

Are you able to read books on the kindle?

Please reply at the box below. Thank you,

Expert:  Dr. Fix-It replied 5 months ago.

Hi my name is Shaw aka Dr.Fix-It , Your online expert ready to assist you...

Please try a hot reset on the Kindle device, if the software is having an issue this will help restore it back to normal, please plug in the Kindle... wait a few minutes, next while still plugged in, press and hold down the power button for a full complete 45 seconds, release and allow to fully charge.... Can then check for normal functions and access to our game apps?

Please give it a try and let me know if have any questions along the way with a reply.... Thanks

Expert:  Viet - E-reader Tech replied 5 months ago.

Please make sure your kindle is connected to Wi-Fi / Wireless in settings.
- Usually, this issue occurs if your kindle is not updated. Please see the update instructions at the Amazon website below:
http://www.amazon.com/gp/help/customer/display.html?nodeId=201994710
http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680
- Do you also have a Windows or Mac computer?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Dr. Fix-It replied 4 months ago.

Hi Carmen were you able to reset and restore your game on your Kindle ? If have already completed the 'hot' reset given and only have an issue with the one game, let me know the name of the game so I can look it up and see if an update is available for it. thanks

Expert:  Viet - E-reader Tech replied 4 months ago.

Hi,

How is it going? It's been a few weeks. Do you still need help with this issue or with anything else?

Please reply at the box below to continue. Thank you,