My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot, other times it is due to network settings errors, if it is a glitch then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
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Thank you very much!
Yes,try this next please.
This will reset the network settings.
On your Kindle>
Then on your router>
Then on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>
okay, did you follow these steps on your kindle to download Archived Items wirelessly on your Kindle:
1. Connect to Whispernet. 2. Select "Archived Items" from the Home screen or "View Archived Items" from the Menu. 3. Select the item from the Archived Items screen.