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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9075
Experience:  E-Reader Technician
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I can't re start my kobo refer it says it's charged and

Customer Question

I can't re start my kobo refer it says it's charged and ready to go but I can't get it off the connect mode
Can you help
Submitted: 3 months ago.
Category: E-Readers
Expert:  Randy Boman replied 3 months ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

A basic reset will usually help, and doesn't affect the content of your eReader.

  1. Hold down the power button for eight seconds.
  2. Release the power button.
  3. Press the power button once more firmly.
  4. Let me know if this does not work and we can try another solution.

    Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

    Thank you very much!