How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31127
Experience:  Avid repairer and trouble shooter of E-Readers
32989067
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

Lost me credit card and now have received a new one but

Customer Question

lost me credit card and now have received a new one but won't let me update the credit card number only lets me change the expiry date.
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.

Hi there and welcome

To renew this you must update the details via your computer on your Amazon account.

To do this, please do the below steps.

Visit the page for your account - https://www.amazon.com/manageyourkindle

- Log into using your Amazon account (the same Amazon account you have registered on your Kindle)

On the right side select "Settings"

Under 'Kindle Payment Settings' (first option)

Click 'Edit Payment Method'

Change your credit card details.

Restart your Kindle and it will update

It will then be updated

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you