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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9431
Experience:  E-Reader Technician
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We have a Paper Kindle -- it all of a sudden does not relate

Customer Question

We have a Paper White Kindle -- it all of a sudden does not relate to our WiFi. I put in User name and the password, but it wouldn't accept it.
Submitted: 7 months ago.
Category: E-Readers
Expert:  Randy Boman replied 7 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try this please.

On your Kindle>

  • Select Wi-Fi from the menu.
  • Ensure Wireless Networking switch is in the on position.
  • A list of networks will appear. You may have to wait a moment as your Kindle
  • detects networks in range. If your network doesn't appear tap the tick box next to
  • Wireless Networking off and on to refresh the list.
  • Tap the name of your home wifi network. On the screen prompting you to enter a password, select Forget.

Then on your router>

  • Unplug the power connector from the back of your wireless router,
  • Then plug the power connector back into the wireless router (wait a couple of minutes for it to fully boot)

Then on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • Then try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of your wifi password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect. Then check for normal operation.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!