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Ask Cory Your Own Question

Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3337
Experience:  E-Reader Expert
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My kindle with not charge.The kindle tree is on the screen

Customer Question

My kindle with not charge.The kindle tree is on the screen and won't go away. I plugged in the kindle and it won't charge at all
Submitted: 6 months ago.
Category: E-Readers
Expert:  Cory replied 6 months ago.

Welcome, I'm Cory.

Please plug in the Kindle for 15 minutes. Keep it plugged in and press and hold the power button or switch for 40 seconds. Once you do that, please let it charge for 15 more minutes and let me know if it is working again.

Expert:  Cory replied 6 months ago.

Please reply here.

Expert:  Cory replied 6 months ago.

Please reply on this question

Customer: replied 6 months ago.
The kindle still is not turning on after we followed your directions
Expert:  Cory replied 6 months ago.

How long have you had it?