I'm sorry about the issue. Is there any error or message?
What's the model of your kindle?
Is the kindle connected to Wi-Fi / wireless?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,