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Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Kindle will not reconnect to wi fi, 4 days, restarting,

Customer Question

kindle will not reconnect to wi fi
JA: How long has this been going on?
Customer: 4 days
JA: What troubleshooting have you tried?
Customer: restarting, can't get to user guide no wi fi
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the eReader Specialist about your situation and then connect you two.
Submitted: 5 months ago.
Category: E-Readers
Expert:  Jason Jones replied 5 months ago.

Hello,

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 5 months ago.
Embarq 660 series
model # ***** Router
Expert:  Jason Jones replied 5 months ago.

Thank you. How far do you get on the Kindle, as far as the signal connection goes? Do you see the signal on the Kindle?