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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20379
Experience:  Nook, kindle & ipad expert
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I am having so much trouble because I had a stroke so I can

Customer Question

I am having so much trouble because I had a stroke so I can not figure it out. Joanne Carlson
Submitted: 5 months ago.
Category: E-Readers
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Joanne.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Expert:  Nathan replied 5 months ago.

Do you need more help with this, Joanne?