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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14397
Experience:  E-Reader Expert
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I have a Kindle reader model # EY21 IC10100A-2690. It is

Customer Question

I have a Kindle reader model # ***** IC10100A-2690. It is locked and will respond to nothing. Even the internal light is not working. Can this be reset?
Submitted: 11 months ago.
Category: E-Readers
Expert:  info tech replied 11 months ago.



Please reset the kindle by holding down the on/off switch (or slide to the right) for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

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Expert:  info tech replied 11 months ago.

Do you need anymore help with this please?