How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask info tech Your Own Question

info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13930
Experience:  E-Reader Expert
18621325
Type Your E-Readers Question Here...
info tech is online now
A new question is answered every 9 seconds

I have a Kindle reader model # EY21 IC10100A-2690. It is

Customer Question

I have a Kindle reader model # ***** IC10100A-2690. It is locked and will respond to nothing. Even the internal light is not working. Can this be reset?
Submitted: 7 months ago.
Category: E-Readers
Expert:  info tech replied 7 months ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch (or slide to the right) for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you 3-5 stars at the top of the page usually

Regards

Anthony

Expert:  info tech replied 7 months ago.

Do you need anymore help with this please?