Ask an E-Readers Question, Get an Answer ASAP!
Thanks for contacting JustAnswer. I am Cris and will my very best to assist you with your question!
It appears your Kindle software is glitched. Try performing a power reset by holding the power button/switch for 20 seconds. Your device will shut off then turn back on allow up to 1 minutes for the software to load up.
Please let me know the outcome reply back to me with ANY further questions. BEFORE selecting a negative rating, I will answer your follow-ups!
Hello, I wanted to follow up with you and see if my solution helped resolve your issue?
Let me know when you have a moment. Please take the time to rate my service and submit at the top.