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Russell H.
Russell H., Technician
Category: E-Readers
Satisfied Customers: 9294
Experience:  Several years of occasional experience with aspects of E-Reader technology.
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Unable to get kindle to accept my new debit card number

Customer Question

unable to get kindle to accept my new debit card number
Submitted: 4 months ago.
Category: E-Readers
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Where are you entering the new debit card number?

Entering your information in the right form or place or page, is quite vital.

I advise you to go to your account, on a web page or on a web browser.

Log into your account as needed.

Go to Your Account

then to the Payment section

then click on Add a Credit or Debit Card

then follow the directions on-screen.

Note: try entering the address info for the new debit card, exactly as your address is shown on your debit card account statement from your bank. That is, most likely, how that address is stored in their computers, and your new debit card's information has to match what the bank stored for your information, for it to be accepted.

Let me know if you run into any difficulties.