I'm sorry about the issue. Please press and hold (or slide and hold) the Power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.
- If needed, go to wi-fi / wireless menu / setting and make sure it is connected to your wi-fi / wireless network name.
Please reply at the box below to continue. Thank you,
- If needed, disconnect the power cord(s) from your internet modem / router device(s) for a few minutes, then re-connect, then wait a bit. Then go to wi-fi / wireless menu / setting and make sure it is connected to your wi-fi / wireless network name.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
How is it going? Do you still need help with this?
What's the model of your kindle? Does it have touchscreen or not?