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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 37144
Experience:  Troubleshoot issues with E-readers.
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Can't get to kindle store. Unexpected error. Connected to wi

Customer Question

Can't get to kindle store. Unexpected error. Connected to wi fi
Submitted: 1 year ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please press and hold (or slide and hold) the Power on / off button / switch on your kindle for about 45 seconds, then turn it back on and check.

- If needed, go to wi-fi / wireless menu / setting and make sure it is connected to your wi-fi / wireless network name.

Please reply at the box below to continue. Thank you,

Expert:  Viet - E-reader Tech replied 1 year ago.

- If needed, disconnect the power cord(s) from your internet modem / router device(s) for a few minutes, then re-connect, then wait a bit. Then go to wi-fi / wireless menu / setting and make sure it is connected to your wi-fi / wireless network name.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Expert:  Viet - E-reader Tech replied 1 year ago.

Hi,

How is it going? Do you still need help with this?

What's the model of your kindle? Does it have touchscreen or not?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.