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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I cant get my kindle Firefox to join my WY-fie network

Customer Question

I cant get my kindle Firefox to join my WY-fie network
Submitted: 10 months ago.
Category: E-Readers
Expert:  Cris replied 10 months ago.

Hi, thanks for using JustAnswer.com I am Cris.

What does it say when you try to connect?

Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
my phone # *****(###) ###-####
Expert:  Cris replied 10 months ago.

can you tell me what your Kindle says when trying to connect?

Customer: replied 10 months ago.
hello you there
Expert:  Cris replied 10 months ago.

yes, are you getting my question?

Customer: replied 10 months ago.
working on it
Customer: replied 10 months ago.
I push the more key and it goes blank
Customer: replied 10 months ago.
instead of bringing up a list
Customer: replied 10 months ago.
I tried turning off the parental lock items and now it just goes to a blank screen
Customer: replied 10 months ago.
can you call me please(###) ###-####
Customer: replied 10 months ago.
You there?
Customer: replied 10 months ago.
Sir are you there ?
Customer: replied 10 months ago.
I feel that you are ignoring me. If you don't answer me I am going to try to stop payment of my $28 dollars. I don't need this I spent 25 years in the army and am shell-shocked and suffering from depression, anxiety and bipolar!!!!
Expert:  Cris replied 10 months ago.

I apologize I lost internet connection.

Customer: replied 10 months ago.
I want a refund for my money
Expert:  Cris replied 10 months ago.

Let's try restarting your device by holding the power button for 20 seconds then turn it back on and wait for it to boot up.

Try to connect to your WiFi network. Let me know if it shows up now.

Customer: replied 10 months ago.
You have put me thru to much stress I want a refund for my money Please
Customer: replied 10 months ago.
I will put in a complaint with Pay Pal If you don't return my 28 dollars

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