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Do you get any error messages?
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I am sorry about the previous reply. Their help will not help you since you are not trying to read a Kindle app on your tablet.
Please answer my question from before -- Do you get any error messages?
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.