Thanks for contacting JustAnswer. I am Cris and will my very best to assi
st you with your question!
It appears your Kindle software is glitched. Try performing a power reset by ho
lding the power
button/switch for 20 seconds. Your device will shut off then turn
back on allow up to 3 minutes for the
software to load up.
Please let me know the outcome reply back to me with ANY fu
rther questions. BEFORE selecting a
negative rating, I will answer your follow-ups!