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Ask Cris Your Own Question

Cris, Technician
Category: E-Readers
Satisfied Customers: 5822
Experience:  A technician which covers all grounds including E-Readers.
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I've ordered books on Amazon that are not arriving to my

Customer Question

I've ordered books on Amazon that are not arriving to my Kindle.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Cris replied 4 months ago.


Thanks for contacting JustAnswer. I am Cris and will my very best to assi

st you with your question!

It appears your Kindle software is glitched. Try performing a power reset by ho

lding the power

button/switch for 20 seconds. Your device will shut off then turn

back on allow up to 3 minutes for the

software to load up.

Please let me know the outcome reply back to me with ANY fu

rther questions. BEFORE selecting a

negative rating, I will answer your follow-ups!