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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 35377
Experience:  Avid repairer and trouble shooter of E-Readers
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I have a kindle 3 and did not update. it shows i am on

Customer Question

i have a kindle 3 and did not update. it shows i am on wireless network but unable toconnect to store. what can i do?
Submitted: 11 months ago.
Category: E-Readers
Expert:  Richard replied 11 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the store

Let me know the results please

Thank you

Customer: replied 11 months ago.
did not work kindle has cutme off entirely
Expert:  Richard replied 11 months ago.

what exactly do you now see on the Kindle?

Customer: replied 11 months ago.
your kindle is unable to connect at this time
Expert:  Richard replied 11 months ago.

From Home, press the Menu button, and then select Settings. You will see the current software version at the bottom of the screen.

Tell me what the version is please

Customer: replied 11 months ago.
kindle 3.3 (611680021)
Expert:  Richard replied 11 months ago.


Can you give me its serial number please, will also be there

Customer: replied 11 months ago.
i already did
Expert:  Richard replied 11 months ago.

no, thats the firmware version, I need the serial please

Starts with B00

Customer: replied 11 months ago.
woops B006 AOAO 1194 029Q sorry about that
Expert:  Richard replied 11 months ago.

No problem

You will need to update it, to do this, go to this link

You have the Kindle Keyboard 3G (Free 3G + Wi-Fi)

You need to start on the step

  • If you have software version 3.3, update to Software Update 3.4 first.

And follow the steps to update the Kindle which you do via your computer

The instructions on how to do this you see here

You need to repeat the updates till your at the top of that list Software Update 3.4.2.

Once done it can access the store again

Let me know how you go please.

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