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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9266
Experience:  E-Reader Technician
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My kindle is not charging, I ordered a new charger but no

Customer Question

My kindle is not charging, I ordered a new charger but no luck, What should I do
Submitted: 6 months ago.
Category: E-Readers
Expert:  Randy Boman replied 6 months ago.

Does the Kindle still power on?

Customer: replied 6 months ago.
Expert:  Randy Boman replied 6 months ago.

Okay, did you get the new cable and charger?

Expert:  Randy Boman replied 6 months ago.

Try these steps please.

Press and hold the power button for 40 seconds then release.

After the Kindle reboots, wait about one minute the power off.

Then clean the charge port with rubbing alcohol using a small brush(tooth brush etc...) Blow the port out with canned air if you have it. Then when the port is dry power on and try the charger again.

Expert:  Randy Boman replied 6 months ago.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

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