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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 14038
Experience:  Years of experience and education.
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Kindle wont charge.

Customer Question

kindle wont charge.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Jason Jones replied 4 months ago.


I am the person that will be helping you today. It sounds as though your Kindle is faulting and may require repair and/or replacement. You may be eligible for a free replacement.

Please, click the following link: -
- Log into your account.
- Click the Kindle button.
- Choose Kindle Device from the pull down menu.
- Choose Problem with my Kindle from the next menu
- Choose My Kindle is frozen from the next menu
- Click the Call Us button.
- Enter your phone number and click the Call Me Now button.

You can explain your issue to them and request a repair and/or replacement.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

My Profile page:

Customer: replied 4 months ago.
that response cost $28?
Expert:  Jason Jones replied 4 months ago.

That is what you agreed upon. Do you wish for me to send in a refund request? That just means that I will not be given credit for my time, but I don't want you to think badly of my service.

Customer: replied 4 months ago.
please refund the $20, Amazon cant replace it and it took you 1 min to respond that you couldnt help. Thank you though.
Expert:  Jason Jones replied 4 months ago.


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