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Hi there and welcome
Can you tell me which model Kindle you have please Linda?
Thanks, ***** ***** following please
Its then reset
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ok, then you will have to reset the Kindle, it will remove all the content and return it to new, but your books will be back on it once you register the Kindle again.
do the reset, then setup the Kindle like when you first received it and the parental control is removed
Let me know the results please