How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9062
Experience:  E-Reader Technician
Type Your E-Readers Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

I recently lost one of my kindles. It contained most of the

Customer Question

I recently lost one of my kindles. It contained most of the books I have read. Can your files send the books to my remaining kindle? I still have Charlotte's 4th fire which has only a few of my books on it.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Randy Boman replied 4 months ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try this from your computer please>

ensure Whispersync is enabled, or to disable Whispersync:

  1. Click on this link> Manage Your Content and Devices.
  2. Select the Settings tab.
  3. Under Device Synchronization (Whispersync Settings), set Whispersync Device Synchronization to ON .
Expert:  Randy Boman replied 4 months ago.

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!