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Hello, First- sorry you're having problems.
Secondly, the instructions for your Paperwhite can be downloaded and viewed from the link below. From there you can save, or print them as needed:
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you on this as needed. The positive rating ensures I am credited for my work.